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Technology, the internet, and mobile applications have revolutionised restaurant reservation management. But what people sometimes overlook is that they also play a huge role in improving operational efficiencies whilst improving the overall customer experience.
Just as the world returns to normal, three significant events in the next 6-months threaten to affect hospitality business as well as the consumer.
In the hospitality sector gratuities have become a very controversial issue, with staff wanting a better scheme for distributing tips more fairly, with Government wishing to ensure businesses hand over 100% of gratuities to the staff.
Following our recap of the 2021 budget and the UK government’s announcement that hospitality venues can reopen outdoors in April and indoors in May, we outline 4 key areas hospitality brands should consider as they prepare for post-lockdown business.